Customers kept informed without lifting a finger.
The right update goes to the right person at the right moment — quote sent, trader on the way, job complete, receipt ready.
Hi Sarah, your quote for the consumer unit is ready — £260. View and accept:
Quote ready — tap to review and accept online
Thanks Sarah! Payment confirmed. James will arrive Wednesday at 9am.
James is on his way — estimated arrival in 22 minutes.
Hi Sarah, your quote for the consumer unit is ready — £260. View and accept:
Quote ready — tap to review and accept online
Thanks Sarah! Payment confirmed. James will arrive Wednesday at 9am.
James is on his way — estimated arrival in 22 minutes.
Your customer communication could run on its own
- 💬
State-aware copy every time
Updates match the exact moment in the job. No generic 'your job has been updated' messages.
- 📱
Sent via SMS, email, or app
Delivered through whatever channel the customer used to reach you. No extra setup.
- 👥
Every participant gets the right version
Tenants, landlords, PMs — each receives what's relevant to their role, not a blanket broadcast.
Updates built to keep customers confident
Hi Sarah, your quote for the consumer unit is ready — £260. View and accept:
Quote ready — tap to review and accept online
Thanks Sarah! Payment confirmed. James will arrive Wednesday at 9am.
Triggered by real job events
Sent when the quote goes out, when the trader is dispatched, when the job is done.
Quote sent · James will attend Wed 9am
James is on the way · ETA 22 min
Sent automatically when assigned
Copy that matches the moment
Not generic status text — the specific action and clear next step for the customer.
Job complete · Receipt sent
Review request sent · 4.9 avg so far
Includes the job link
Every update links back to the job page. Customers can check and act from the same place.
FAQ
What triggers an automatic update?
Quote sent, quote accepted, payment received, trader assigned, trader dispatched, trader arrived, job complete, receipt issued. Each event triggers the appropriate message to the appropriate person.
Can I customise the message copy?
The AI generates contextual copy for each update based on the job details. You can configure the tone and style, and you'll see a preview of any message before it becomes the default.
What channels do updates go through?
SMS and email are both supported. The channel used depends on how the customer originally contacted you — Tradejoy routes to the same channel they're already on.
Trusted by owners
100%
Customers kept in the loop
Zero
Manual messages needed
Same day
Updates delivered automatically
The back-office your business has been missing.
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