What Is It?
A water leak report form is a single-page record completed by a plumber when attending a reported or discovered water leak. It records the property and reporter details, the location and visible source of the leak, an assessment of severity and any resulting water damage, the action taken to make the situation safe or to repair it, any parts required, and the recommended follow-up. It serves as the factual evidence of the incident — useful for invoicing, for insurance claims, for landlord records and for tracking whether a recurring leak has been properly resolved.
About This Template
When a plumber is called to a leak, a clear written record matters as much as the repair itself. A water leak report form captures where the leak is, what is causing it, how serious it is, what water damage has occurred, what action was taken on the day and what still needs to be done. This protects the customer, the plumber and — where a claim is involved — the insurer, by providing a dated, factual account of the problem and the response. It is essential for landlords, managing agents and anyone whose leak may lead to an insurance claim or a follow-up repair.
When to Use
- When attending a call-out for a reported water leak, burst pipe or escape of water
- When a leak is discovered during other work or during a property inspection
- When a leak cannot be fully repaired on the first visit and a follow-up is needed, to document the interim action taken
- When the leak has caused water damage that the customer or landlord may need to claim for on insurance
- When a landlord or managing agent needs a documented record of a leak and the response in a rental property
- When a leak is recurring, to build a history that helps identify the underlying cause
What to Include
- Property address, the name and contact details of the person who reported the leak, and the date and time of the report and of attendance
- Location of the leak: room, fitting or pipe run affected, and floor or ceiling level
- Source of the leak: the specific fitting, joint, appliance or pipe identified as the cause, or 'source not yet located' where investigation is ongoing
- Severity assessment: rate of loss (drip, steady leak, flowing or burst), and whether the water supply has been isolated
- Water damage observed: affected flooring, ceilings, walls, fixtures and belongings, with the extent of damage noted
- Action taken on the visit: supply isolated, leak stopped, temporary repair, or full repair completed
- Parts used and parts still required to complete a permanent repair
- Follow-up needed: return visit, drying or making good, specialist input, or referral for an insurance claim
- Photographs taken of the leak source and the resulting damage, listed and referenced
- Recommendations to prevent recurrence, such as replacing aged pipework, fittings or seals
- Customer or occupier signature acknowledging the report, and the plumber's name, signature and date
Tips
Record whether the water supply has been isolated and show the customer where the stop tap is — making the situation safe is the first priority and should be documented clearly
Photograph the leak source and the water damage before you start work; once a repair is made and the area dries out, the evidence for any insurance claim is gone
Be precise about the source — 'leaking 15mm compression joint under bath' is far more useful for a claim or a follow-up than 'leak in bathroom'
If you cannot locate the source on the first visit, say so plainly and record what you did to investigate; an honest 'source not yet located' is better than a guess that turns out wrong
Always note the recommended follow-up and give the customer a copy — a leak with damage often becomes an insurance matter, and a clear dated report from the attending plumber carries real weight
